 |
 |
 |
 |
 |
 |
 |
 |
| Job Vacancies |
| How do i find Alchemya? |
| Why the witch? |
| Client References |
| Quality Assurance |
| Choosing a Cleaning Co. |
| Send Alchemya an email |
A Guide to choosing your Service Provider
The maintenance of a building or property is generally a significant investment on behalf of the owner. And with the intense competition that exists in the Cleaning and Property Maintenance sector the level of service varies wildly. With this in mind it is worth taking the time to make sure that the service provider that you employ is truly going to meet your needs.
Standards
Reliablity
Responsiveness
These are probably going to be the key points to evaluate a service by. Standards are only one aspect of service. Sometimes things do go wrong - the question is how well does the company in question deal with the issue? This guide proposes some suggestions on how you might ensure that you are going to get the service that you are expecting to recieve:
Referees
Referees are one of the best sources of information about the performance of a company. Written references are ok but its better to talk to someone directly if you can. Questions that you might like to ask:
1. How long has XXX worked for you?
2. How do you find the standard of XXX's work?
3. Are there ever any lapses in the level of service? If so what has happened?
4. If there is a problem how long does XXX take to respond.
5. Do issues get resolved within a reasonable amount of time or do they tend to drag out?
Quality Assurance
How does the company evaluate its standards? Does it have a formalised QA proceedure that will identify potential problems before it becomes an issue with you? How robust does it sound??
Site Security
The security of your site is essential. How does the service provider propose to keep your site secure? Security vetting is the first step. What else do they offer?
Bigger is not necessarily Better
The company needs to be big enough to handle what you ask of it but not too big that care is lost from the process. The proposed flow of communication between your company, the manager of you portfolio and the people doing the work will reveal a lot about the service you may recieve. Who is going to be your contact manager? Who is going to train and manage the cleaning staff. How are the cleaning staff supervised? How many points of contact exist?
Pricing
The age old proverb "you get what you pay for" definitely applies when competition is strong. Do you think the quote is realistic? Has the company allowed itself the capacity to meet your needs?
© 2005 Alchemya